Privacy Policy

National Roofing and Insulation Services ("NRIS", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request a quotation or use our roofing, insulation, solar or related property improvement services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended.
By using our website, you can read about our privacy practices. Your use of the website does not, by itself, constitute consent to optional processing or marketing.

2. Who We Are

Business name: National Roofing and Insulation Services (NRIS)
Company registration number: 17414561
Registered office: [INSERT FULL REGISTERED OFFICE ADDRESS]
Website: [INSERT WEBSITE URL]
Email: [INSERT CONTACT EMAIL ADDRESS]
Telephone: [INSERT BUSINESS TELEPHONE NUMBER]
For the personal information covered by this policy, National Roofing and Insulation Services is generally the data controller, meaning we determine why and how that information is processed.
You may contact us using the details above regarding any privacy or data protection enquiries.

3. Information We Collect

Depending on your interactions with NRIS, we may collect and process the following categories of personal information:
Personal and contact information

• Full name

• Residential or business address

• Email address

• Telephone number

• Preferred contact method

Property and service information

• Property address and location

• Details of roofing, insulation, solar or other work requested

• Photographs and measurements of relevant property areas

• Survey findings and project specifications

• Quotations, appointments and booking details

• Communications relating to your project

Financial and transaction information

• Invoice and payment information

• Deposit and outstanding balance records

• Payment status and transaction references

• Relevant billing information

Website and technical information

• IP address and approximate location derived from it

• Browser and device information

• Website usage and navigation information

• Cookie preferences and consent records

• Information submitted through website contact forms

Communication records
We may retain relevant correspondence, including emails, telephone enquiry notes, website messages and communications concerning quotations, bookings, projects, complaints or customer service.
We do not intentionally request sensitive personal information unless it is necessary for a legitimate and lawful purpose.